As a seasoned strategist and global business leader, I thrive at the intersection of technology and human experience. With over 20 years of experience across multiple industries, my mission is to enhance customer interactions through thoughtful digital transformation.

As a seasoned strategist and global business leader, I thrive at the intersection of technology and human experience. With over 20 years of experience across multiple industries, my mission is to enhance customer interactions through thoughtful digital transformation.

As the host of the CEX Talks podcast, I dive deep into how AI and innovative strategies can reshape the future of customer experience. My approach is driven by empathy and a commitment to creating meaningful connections that foster loyalty and sustainable growth.

Being recognized as one of the Top 100 Global Chief Digital Officers fuels my passion for helping organizations navigate the complexities of the digital landscape, ensuring they not only adapt but thrive in an AI-driven world.