John Ayers
Digital Transformation Leader
Elevate Ethical Innovation

John Ayers

Disrupting the norm, crafting ethical futures through innovation.

John Ayers

Disrupting the norm, crafting ethical futures through innovation.

Digital TransformationMarTech StrategyEthical Innovation
Certified public speaker and host of Disruptor Confessions
30+ years at the front lines of digital disruption and MarTech
Publicis Sapient AI Task Force and Salesforce advisory experience
Founder of Los Angeles Service Design group and CX evangelist

About John Ayers

Disrupting the norm, crafting ethical futures through innovation.

I’m John Ayers, a digital business transformation leader and MarTech strategist based in Los Angeles. For over 30 years, I have worked on the front lines of disruption, navigating major technological shifts from the birth of desktop publishing and digital advertising to the current AI and agentic era.

Why Book John Ayers as Your Podcast Guest

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Everyday from 9am to 5pm (America/Los_Angeles)

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HD Audio & Video Remote Ready Los Angeles, United States English Will Promote
Clear, Actionable Insight

I bring complex topics like agentic AI, CDPs, and service design down to earth, giving your audience practical steps they can apply immediately.

Engaging, Story-Driven Conversation

I bring decades of disruption stories and real-world examples that keep listeners engaged while still delivering substance and depth.

Ethics and Trust at the Center

I bring an ethics-first lens to AI and marketing, helping your show stand out as a trusted guide in a noisy tech landscape.

Strategic, Big-Picture Perspective

I bring a cross-functional view-strategy, CX, MarTech, and leadership-so your episode appeals to both technical and non-technical listeners.

Episode Angles & Topics

✨ AI Enhanced
Agentic AI and the New Customer Journey

I unpack how agentic AI, customer data platforms, and real-time interaction management are quietly rewriting marketing and CX-without overwhelming your audience with jargon.

What agentic AI actually means for marketers and product leaders How unified first-party data changes personalization at scale Real-time interaction management vs. traditional campaigns Risks and ethical guardrails when automating customer journeys
Ethical Innovation in an Always-On World

I show how to innovate with AI and data while protecting trust, brand reputation, and long-term relationships.

Why ethics is now a strategic differentiator, not a side conversation Practical questions teams should ask before launching AI-driven experiences Balancing personalization with privacy and consent Case-style scenarios: choosing the ethical path under pressure
Service Design Thinking for Real Business Impact

I translate service design thinking into concrete steps any organization can use to connect employee and customer experience.

Mapping journeys across all touchpoints, not just channels Using personas, testing, and analytics to prioritize improvements Aligning internal processes with desired customer experiences How service design reduces friction and increases loyalty
Disruption Without the Hype

I bring stories and frameworks from Disruptor Confessions to help your audience rethink disruption, leadership, and the future of work.

Why faster is not always better in digital transformation How disruption reshapes careers, identity, and relevance Leadership mindsets for navigating constant change Questions every leader should ask before the next big pivot
What You'll Get From This Interview
Audience Takeaways

Listeners gain a clear, jargon-free view of AI-driven customer experience, practical frameworks for ethical innovation, and concrete steps to design more human-centered, resilient businesses.

Hot Topics
How agentic AI and customer data platforms are reshaping real-time customer experiences.
What ethical innovation looks like in practical, day-to-day marketing and product decisions.
How leaders can navigate disruption without glorifying speed over substance.
Why Trust Me
30+ years working across major waves of digital disruption
Global leadership roles in digital transformation and AI strategy
Member of Salesforce advisory boards and Publicis Sapient AI task force
The Ideal Show

Podcasts exploring digital transformation, AI in marketing, ethical technology, customer experience, leadership in disruption, service design, and the future of work and society.

Recent Podcast Appearances

No podcast appearances attached to this profile yet.

Key Achievements

✨ AI
Led global go-to-market strategies aligning AI, data, and media with client needs at Publicis Sapient.
Served twice on Salesforce advisory boards, influencing partnership and platform strategy.
Member of Publicis Sapient AI Task Force, contributing to agentic AI approaches.
Founded Disruptor Confessions, a platform interrogating disruption, ethics, and leadership.
Founded the Los Angeles Service Design group, advancing service design thinking in practice.

Professional Experience

✨ AI Enhanced
Global Lead, Strategic Partnerships
Publicis Sapient
May 2023 - Present

Leads strategic partnerships and go-to-market strategies with Salesforce and collaborators, focusing on Agentic AI and digital transformation to drive measurable business value.

Global Lead, GTM Strategy
Publicis Sapient
May 2021 - May 2023

Directed global go-to-market strategy for Salesforce practice, aligning AI, data, and media with client needs to improve customer experience and performance.

Salesforce Partner Advisory Board Member
Publicis Sapient
January 2025 - Present

Advises on Salesforce partnership strategy, helping shape AI-enabled solutions and market approaches across industries.

Founder and Host
Disruptor Confessions
September 2025 - Present

Hosts a podcast interrogating disruption, exploring AI, ethics, leadership, and systems transformation through interviews and storytelling.

Speaker Topics

✨ AI Enhanced
What John Ayers Can Speak About:
Digital business transformation MarTech strategy Customer experience design Ethical innovation Agentic AI Service design thinking

Speaking Engagements

Podcast Interview
Free
45-60 minutes
Keynote
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45-90 minutes
Presentation
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30-60 minutes
Workshop
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Half/Full day
MC & Host
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Event duration
All Other
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Varies

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Actionable, story-rich insights on Digital business transformation, MarTech strategy, Customer experience design. Studio-quality video & audio. Available Everyday. Happy to share with my audience.

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