Kat is a career marketer, empathy evangelist, and trauma survivor on a mission to burn fear-based marketing to the ground. She’s the founder of Radical Customer Experience, a consultancy helping brands ditch manipulation and connect with real humans through empathy, honesty and authentic investment.

Kat is a career marketer, empathy evangelist, and trauma survivor on a mission to burn fear-based marketing to the ground. She’s the founder of Radical Customer Experience, a consultancy helping brands ditch manipulation and connect with real humans through empathy, honesty and authentic investment.

She also leads BVScore.AI, a psychology-driven customer insights platform that brings emotional intelligence into the age of AI.

Her book, Radical Marketing: Why Empathy (NOT FEAR) Drives Loyalty, is part wake-up call, part handbook for anyone ready to shift their brand from anxiety-inducing to emotionally intelligent. Backed by behavioral science and lived experience, Kat’s approach is both no-BS and deeply human.

If you’re tired of marketing that feels like gaslighting and want to explore what it means to lead with care and convert with integrity, Kat’s your guest.